Sign In Register

How can we help you today?

Start a new topic

Ghost town forum?

Is there something going on with GameSparks?  Have they reduced support staff?  I never see any new replies to forum posts.  What is going on?


7 people have this question

We busy looking at a gaming platform, I guess I should try Playfab instead.

I would appreciate if GS would continue to update the Unreal Engine plug-in https://www.unrealengine.com/marketplace/gamesparks-sdk

Currently those are provided by random users. Guys, don't miss out on the next Fortnite :D

Even after the response it really feels like gamesparks died when Amazon took over. Really nice service but previously it seemed like they had much better support and updates. Although tickets get answered pretty quick still.

1 person likes this

Hopefully we will get some answers on GDC


Don't like to make such comparisons, but when PlayFab was acquired by Microsoft, they still have been providing updates, and started to replace proprietary parts of their platform with Azure equivalents and continue to do so.


Current Radio Silence, feels like Game Sparks was about to be closed any day.


The lack of updates or any kind of roadmap is really worrisome.


I do like it most from the current BaaS providers.

Look through the thread.  They already did answer us.  From what I can see they are in transition and amazon is either looking to revamp everything or something.  


1 person likes this

Is there anybody to answer us ?

Also, the fact that there has been no Unity SDK update since June 2018 is very worrysome. Specially during 2018 where Unity has transitioned quite rapidly and the GameSparks SDK does not support .NET 4 properly for iOS builds.

Not only this thread slipped under your radar for a couple of days. There are open unanswered threads since almost a year. The activity of the customer support in this forum really went down during the last 12 months.

Yeah honestly I am getting a bit worried about using GameSparks... as people said before, it seemed like a great thing, the acquisition, making the platform even more solid... but honestly I hardly ever see any new posts (even users seem to be thin right now) and the lack of community is worrying... I still am with a game in its early stages and so far I really like what I've been using of GameSparks, but would be tough to commit to learn the tool, develop on top of it, only to have to migrate everything when my product is actually closer to completion with a lot more content...


I really do believe you guys should get someone there to at least come and read the forum daily, and literally post anything lol a poll, a glimpse of whats coming in the future, answering whatever questions might be up... definitely would bring some peace to a lot of us I bet.

Hey guys, thanks for you replies and nice sentiments. We've taken all of your great feedback on board. We've nothing to share at this time but do keep your eyes peeled - GameSparks is in great hands with Amazon and rest assured we're striving to exceed expectations.


Warm regards,
Paul


4 people like this

Hi Paul!


Thank you for replying to this thread. This reassurance does help a lot. I have also received an email from David in which he stated that the integration into the AWS sphere has taken a toll on the outwardly visible work, but that there GameSparks is here to stay and that is good enough for me. :-)



Good on you Paul, thanks for the reply. Id like to ask for more support in the Q&A section rather than through private tickets. Reason's being three fold: 1. We can get answers from the rest of the community if your turn around time doesnt meet our expectations, which saves you time. 2. Other users are able to learn from the answers that you guys give to issues which helps reduce your overall support 3. Seeing you active in the community assures us we have someone we can turn to for answers on things. Theres other, less constructive criticism that could be given but i know you're just the messenger, so if you can pass those 3 points on i know the entire community would appreciate it. That being said, you gave me my 'we're still here' i requested and i am satisifed using the well built system that is gamesparks, so thank you :) Side note: i keep replying to these threads in my gmail and for some reason it kills the concept of paragraphs entirely, so apologies for a long string of text. Cheers,

Paul, thank you for the reply.  Can you give us any information on what Amazon is planning with GameSparks?

Hi everyone, we’re still here! 


We're glad that we've been able to help so many of you build great games, and we can't wait to continue sharing even more to enable you to build, scale, and tune games to what your players want most. We’re committed to providing you all with service maintenance, monitoring, security, and support. 


Apologies as this thread slipped under our radar the past couple of days, but rest assured we are here for you. The best and fastest way to get in touch with our team is always through a support ticket.


Thanks and happy dev'ing!

Paul



3 people like this
Mmmm. As long as GameSparks isnt shutting down im not that phased, ive only ever been around while the community was the only people who answered tickets. Its very poor form from the company but im too far in to change this now. This shouldve been a ticket that was answered 4 - 5 days ago in my opinion, even with just a 'yes we are still alive and are not going anywhere'. I will most likely be looking to change platform on the game i release after this one simply because if the company has lost interest they'll open up the market for a new competitor and the service offered there to indie developers would be better. That being said, it may very well be what they want, as you pointed out patrick, the indie market may just not be profitable for them, a big company like amazon wouldnt hesitate to let that program die through lack of support and no new applicants. Alternatively, they couldve just paid a whole lot of money to shut it down and introduce an amazon branded substitute. Seems like a waste of time when they have a functional product. Either way, i dont have much knowledge but im trying to start answering tickets because other people have been good to me. Cheers

2 people like this
Login to post a comment