Around 10:15am (CST) to around 10:45am (CST) the preview and live servers were down for GameSparks. The login portal and game client sdk's were down as well.
Question 1
Is this related to Azure? https://azure.microsoft.com/en-us/status/#history
Question 2
Is there a way to ensure this won't happen in the future? Or can you provide more information on the stability?
Question 3
Is there a status page for GameSparks that provides information on these outages?
We are developing educational games that clients use to train employees, we want to ensure proper messaging and stability to our clients.
Thank you,
Best Answer
T
Tech Support
said
almost 7 years ago
Hi Devon,
We did indeed experience a temporary issue on Friday caused by an upgrade to the Azure Traffic Manager service which impacted DNS resolution from certain global locations.
This resulted in players being unable to create new connections to the platform and game admins being unable to access our portal. Players who were already connected were not affected.
To work around this issue, our Engineers redirected traffic from our Traffic Manager endpoints directly to our regional load balancers which restored the GameSparks service.
As part of our postmortem into the issue, our Engineers are liaising directly with Azure as well as reviewing alternative geo load balancing solutions.
We have been actively working on a status page and hope to have that published by the end of this week.
Please accept our apologies for any inconvenience caused. We are always working hard to ensure we provide the most stable and robust Backend as a Service solution.
Regards
Jamie
1 Comment
Tech Support
said
almost 7 years ago
Answer
Hi Devon,
We did indeed experience a temporary issue on Friday caused by an upgrade to the Azure Traffic Manager service which impacted DNS resolution from certain global locations.
This resulted in players being unable to create new connections to the platform and game admins being unable to access our portal. Players who were already connected were not affected.
To work around this issue, our Engineers redirected traffic from our Traffic Manager endpoints directly to our regional load balancers which restored the GameSparks service.
As part of our postmortem into the issue, our Engineers are liaising directly with Azure as well as reviewing alternative geo load balancing solutions.
We have been actively working on a status page and hope to have that published by the end of this week.
Please accept our apologies for any inconvenience caused. We are always working hard to ensure we provide the most stable and robust Backend as a Service solution.
Devon Klompmaker
Around 10:15am (CST) to around 10:45am (CST) the preview and live servers were down for GameSparks. The login portal and game client sdk's were down as well.
Question 1
Is this related to Azure? https://azure.microsoft.com/en-us/status/#history
Question 2
Is there a way to ensure this won't happen in the future? Or can you provide more information on the stability?
Question 3
Is there a status page for GameSparks that provides information on these outages?
We are developing educational games that clients use to train employees, we want to ensure proper messaging and stability to our clients.
Thank you,
Hi Devon,
We did indeed experience a temporary issue on Friday caused by an upgrade to the Azure Traffic Manager service which impacted DNS resolution from certain global locations.
This resulted in players being unable to create new connections to the platform and game admins being unable to access our portal. Players who were already connected were not affected.
To work around this issue, our Engineers redirected traffic from our Traffic Manager endpoints directly to our regional load balancers which restored the GameSparks service.
As part of our postmortem into the issue, our Engineers are liaising directly with Azure as well as reviewing alternative geo load balancing solutions.
We have been actively working on a status page and hope to have that published by the end of this week.
Please accept our apologies for any inconvenience caused. We are always working hard to ensure we provide the most stable and robust Backend as a Service solution.
Regards
Jamie
Tech Support
Hi Devon,
We did indeed experience a temporary issue on Friday caused by an upgrade to the Azure Traffic Manager service which impacted DNS resolution from certain global locations.
This resulted in players being unable to create new connections to the platform and game admins being unable to access our portal. Players who were already connected were not affected.
To work around this issue, our Engineers redirected traffic from our Traffic Manager endpoints directly to our regional load balancers which restored the GameSparks service.
As part of our postmortem into the issue, our Engineers are liaising directly with Azure as well as reviewing alternative geo load balancing solutions.
We have been actively working on a status page and hope to have that published by the end of this week.
Please accept our apologies for any inconvenience caused. We are always working hard to ensure we provide the most stable and robust Backend as a Service solution.
Regards
Jamie
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