During testing a created some leaderboard entries that are actually impossible to achieve in my game so I want to delete them but cant seem to see how.
Best Answer
C
Customer Support
said
over 7 years ago
Hi Molvia,
This can be accomplished via the Manage tab in the portal. select Dynamic Leaderboards and you will be presented with a list of your current leaderboards.
Followup on this question. Is there a way to delete all entries from a partitioned leaderboard?
(I mean, delete all entries in a leaderboard, not only in the partition)
Thanks
Nitay
Customer Support
said
over 6 years ago
Hi Eduardo,
No problem, glad to hear it makes sense to you now.
Thanks,
Liam
E
Eduardo Casillas
said
over 6 years ago
Well first, I didn't know I had to be granted the permissions, and second, we work on the game on different schedules (in different countries), so it was difficult to get in touch with him at that time.
Thanks for your support!
Customer Support
said
over 6 years ago
Hi Eduardo,
Collaborators can see these screens when the correct access rights have been set up by the owner. Below is an example of how to allow a certain collaborator group view these screens. Is there any reason you couldn't get the owner to grant you the correct rights to see the game ?
Thanks,
Liam
E
Eduardo Casillas
said
over 6 years ago
You're right, I'm not the owner. In order to achieve this, I had to create another game from scratch (with me as owner), and now I see the Leadeboard and Players sections :)
This is not a solution I would like to repeat again and again though. Is there any way that collaborators can see these manage-screens?
Customer Support
said
over 6 years ago
Hey Eduardo,
This could be that as a collaborator you don't have access to the manage-screens. Are you the owner of the game?
Sean
E
Eduardo Casillas
said
over 6 years ago
Hi! I tried to delete leaderboard entries with the solution posted here, but the Manage tab only has the "Admin Screens" option.
Customer Support
said
over 7 years ago
Answer
Hi Molvia,
This can be accomplished via the Manage tab in the portal. select Dynamic Leaderboards and you will be presented with a list of your current leaderboards.
You can then delete all or specific entries.
Thanks.
Oisin.
M
Molvia Maddox
said
over 7 years ago
Hi
I also have the same question:) Is there a way to delete entries in a leaderboard?
many thanks
W
Will Brett
said
over 7 years ago
Thanks for letting me know Shane. Looking forward to the new update. Is there an ETA on it?
Customer Support
said
over 7 years ago
Hi Will,
We did support doing this before but it caused a lot of issues with data linked to the leaderboard information suddenly becoming unlinked and generating errors. The new way we have developed will remove leaderboard entries in a more correct manner.
Shane
W
Will Brett
said
over 7 years ago
But it shows that you can do it in the video tutorial?
Will Brett
During testing a created some leaderboard entries that are actually impossible to achieve in my game so I want to delete them but cant seem to see how.
Hi Molvia,
This can be accomplished via the Manage tab in the portal. select Dynamic Leaderboards and you will be presented with a list of your current leaderboards.
You can then delete all or specific entries.
Thanks.
Oisin.
2 people have this question
- Oldest First
- Popular
- Newest First
Sorted by Newest FirstCustomer Support
Hi David,
The Leaderboard management screen is one of our pre-built screens that you can import, you can read about importing them here.
Thanks,
Ronan
David Moreno
Hi,
I can't see other option than admin screen options, and i'm the owner of the game. Why is this happening?
Thanks
Nitay Megides
I got an answer in a different thread - https://support.gamesparks.net/support/tickets/3803
Nitay Megides
Hello,
Followup on this question. Is there a way to delete all entries from a partitioned leaderboard?
(I mean, delete all entries in a leaderboard, not only in the partition)
Thanks
Nitay
Customer Support
Hi Eduardo,
No problem, glad to hear it makes sense to you now.
Thanks,
Liam
Eduardo Casillas
Well first, I didn't know I had to be granted the permissions, and second, we work on the game on different schedules (in different countries), so it was difficult to get in touch with him at that time.
Thanks for your support!
Customer Support
Hi Eduardo,
Collaborators can see these screens when the correct access rights have been set up by the owner. Below is an example of how to allow a certain collaborator group view these screens. Is there any reason you couldn't get the owner to grant you the correct rights to see the game ?
Thanks,
Liam
Eduardo Casillas
You're right, I'm not the owner. In order to achieve this, I had to create another game from scratch (with me as owner), and now I see the Leadeboard and Players sections :)
This is not a solution I would like to repeat again and again though. Is there any way that collaborators can see these manage-screens?
Customer Support
This could be that as a collaborator you don't have access to the manage-screens. Are you the owner of the game?
Sean
Eduardo Casillas
Hi! I tried to delete leaderboard entries with the solution posted here, but the Manage tab only has the "Admin Screens" option.
Customer Support
Hi Molvia,
This can be accomplished via the Manage tab in the portal. select Dynamic Leaderboards and you will be presented with a list of your current leaderboards.
You can then delete all or specific entries.
Thanks.
Oisin.
Molvia Maddox
Hi
I also have the same question:) Is there a way to delete entries in a leaderboard?
many thanks
Will Brett
Thanks for letting me know Shane. Looking forward to the new update. Is there an ETA on it?
Customer Support
Hi Will,
We did support doing this before but it caused a lot of issues with data linked to the leaderboard information suddenly becoming unlinked and generating errors. The new way we have developed will remove leaderboard entries in a more correct manner.
Shane
Will Brett
But it shows that you can do it in the video tutorial?
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