Language icon missing in the message section : GameSparks

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Hugo Gagné-Croteau

started a topic about 8 years ago

We just started a second game, and we tried to add localisation in our push notification but the language button is not there as in the other game.

Where can I add language into the developper portal ?

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Best Answer

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Customer Support said almost 8 years ago

Hi Guys,

The only games that still have that button are ones that were setup before we moved to the method of using Segments for Localisation.
We're planning tutorials on this method for localisation in the near future.

We'll keep you posted.
In the meantime a great intro to Segments can be found here:

Thanks,

Oisin

A

Antony Blackett

said almost 8 years ago

I am just starting on push notification myself and can't seem to find a way achieving localised push notifications. Is this supported?

Customer Support

said almost 8 years ago

Answer

Hi Guys,

The only games that still have that button are ones that were setup before we moved to the method of using Segments for Localisation.
We're planning tutorials on this method for localisation in the near future.

We'll keep you posted.
In the meantime a great intro to Segments can be found here:

Thanks,

Oisin

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Gabriel Sauve

said over 6 years ago

I have the opposite problem. My game as been a work in progress for a long time but I just started integrated push notifications in it and I'm trying to localize them.

How does a translation get selected?

Screen%20Shot%202016-11-08%20at%201.55.22%20PM.png

Alternatively, is there a way to upgrade my game/portal to use segments? I've not used them at all until now.

Customer Support

said over 6 years ago

Hi Gabriel,

Yes you can add segments to your game at any time. We have a guide on how to set them up here. You can also set a players segment using setSegmentValue in cloud code after you have got these configured. then in each individual message you can change the configuration for specific segments. If you have any other questions just let me know.

Thanks,

Liam

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Gabriel Sauve

said over 6 years ago

Yeah I figured how to use segments. But I apparently have an old/deprecated version of the portal and I can't use segments for localization of messages. There is only a "Translations" box as you can see in the image.

How can I use the "Translations" boxes?

Customer Support

said over 6 years ago

Hi Gabriel,

I'm not sure if you can still use these. Can you try creating a new game on the portal, then creating a new snapshot in your old game and copying it to the new one ? If you can see the new segment configuration from there in messages then you should be good to go. If not I'll have a member of the dev team look into this some more for you.

Thanks,

Liam

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Gabriel Sauve

said over 6 years ago

Hi Liam,

I confirm that I have the same setup when copying the game. I'd appreciate it a lot if you could ask someone about this.

Thanks,

Gabriel

Customer Support

said over 6 years ago

Hi Gabriel,

I'll raise this with the dev team and get it addressed for you.

Thanks,

Liam

Customer Support

said over 6 years ago

Hi Gabriel,

It looks like you have some languages selected in your ScriptMessage window. If you click on the languages button and remove english and french from "supported" you should see the segments again for your messages.

Try that and let me know how you get on.

Thanks,

Liam

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Gabriel Sauve

said over 6 years ago

Thanks!

How can we help you today?