We are restructuring our forum and ticket rules. We are trying to separate what the tickets and what the forums are for.
The ticket system should primarily be used to log actual faults and bugs. Basically if something regarding the platform is not working that should be working you can and should log a ticket.
For help on how to implement features or you are implementing a feature and cannot figure out exactly how to get it working you can open a post in the forum. This will benefit everyone in the long run. What has been happening in the past is we have had people asking "How do I implement leader boards into Unity" and we will give an in depth answer but only that user will see.